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I have different rates for small, medium and large businesses and am focussing on growing my agency as an on-demand web help desk where you only pay for the time you use, billed monthly in arrears, with daily reports available in CSV format on time used.
The plan is to expand by adding a toll phone line for contract-free support and setup profiles on instant realtime mentor and tech support platforms: namely Clarity.fm (business advice) CodeMentor.io (code).