Being on retainer has it’s benefits
- No surprise charges – All increases to billing requires express consent
- Unlimited phone support time for chat about the site
- It’s like an insurance policy against info-tech surprises
- You provide your bank account number, we handle the rest
- As many screen sharing / one on one training sessions as you wish
- Cancellation is with three cycles notice to cover wind downs
- Most projects take around 12 weeks see our method
- Unused time accrues as time-credit / Bursts of work can be done using time-debt
- Forever Free Website Hosting
- Free ad campaigns:
- Auckland Music Update blog-letter sent to 550 email subscribers
- On WEFUNK Radio internet and LPFM station (coming soon to the airwaves near K Rd)
Our Ethos = It’s about the relationship
All direct debit clients receive forever free website hosting, so long as account is active or has paid the minimum to qualify. We use open source technology and try to always ensure you have the ultimate control over your own domain. Therefore we usually ask our clients to pay for their own domain names on their own accounts, but to add tom@tomachi.co as an admin so we can make changes if needed quickly. Having said that, we are happy to pay for your domain name if you prefer!
Typical Project Agreement Terms
For new clients, we suggest a weekly cycle, with entire project delivery taking not more than 12 weeks.
Choose a payment period based on long or short term projects:
Monthly for more economic long term projects and hosting
Weekly for short sprint projects where you need something urgently and to be very high build quality
– Fixed agreed payments are set to auto debit from your bank account
– Termination is with two cycles notice and will result in two full payments and one part payment
– Decreases in retainer amount are automatically applied to your account next cycle
– Increases in retainer amount are only permitted by email notice and must either involve:
a) the expressed agreement of both parties (if to be applied immediately); or
b) if no agreement reached then via normal termination of two full payments and one part payment.
Long term, it ensures we work together efficiently:
- over utilisation of my time by you will generate warnings and begin to accrue as real debit your account with TCorp
- under utilisation of my time accrues as virtual time credit you have with TCorp
- since the time credit evaporates immediately at termination unlike the real debt this encourages us to ensure the relationship is fully win/win
- ensures I do not rack up overly large time debt as it may endanger the relationship
- if you terminate with account debts I still only get the last three payments after notice
- if you terminate with time credit it lasts two cycles then evaporates
The following applies to clients who pay via direct debit.
Tomachi Corporation Ezypay account
| Account reference number Account type Account administrator |
64844 Ezypay Online Tom Atkinson |
| Customer load fee (incl. GST) $10.00 | $10 (one time setup fee) Charged to Customer |
| Transaction fees (incl. GST) | Bank account 3.5% of the debit amount Visa / MasterCard 4.5% of the debit amount Charged to Tomachi Corporation |
| Customer failed payment fee (incl. GST) | $5.78 Charged to Customer |
Instruction options:
- Recurring
- Recurring with a different first amount
- Once-off
The Fine Print
1. Retainers are usually calculated using a 6 month rolling average that may include time analysis if: a) 3 to 6 months of past activity; b) up to 6 months of future work estimation; and c) arrears from previous work. 2. Retainer hours are invoiced on 1st of each month yet no invoice will be issued. 3. Un-used hours from your payments for work that was not done will accrue as a time credit to the lifetime hours on your account with us, yet aren’t refundable as cash only work done; Accrued hours can be applied to future work as a form of credit, and overused / overtime / unscheduled / unquoted emergency work can borrow retainer and quoted hours from the rolling future hours or future quote and invoice hours. The intention of this is to ensure a long lasting relationship built on respect and trust. 4. Tomachi Corporation indicates a preference to ask for acceptance rather than permission in regards to the pre-emptive use of account time without approval. We hope our judgement is satisfactory and promise to endeavour to keep you informed of our use of your time and seek sign-off first when the specific urgent work is deemed either a possible efficient use of time, is simply practical, is required by law, or just purely and sensible and prudent. 5. Only quotes and changes to retainer are notified / invoiced, automated retainer months will occur with an email from our provider EzyPay to confirm. 6. Both hours and invoiced amount totals will be recorded, to allow us to analyse your retainer settings and client profitability overall, and to allow us to charge varied rates depending on the work for example $80/hr small business, $100/hr corporate rate, $300/hr network security; see tomachi.co/services. 7. Present and future work is only carried out when a live retainer contract is in operation or a full quote has been accepted and signed for; Minimum retainer is either is either 20 minutes/month or 24 minutes/year whichever is smaller. Forever Free Hosting is provided when lifetime spend is over the amount set according to terms at: https://tomachi.co/forever-free-web- site-hosting/ 8. Urgent work may require agreed extra time sign-off in writing, however deadlines and timeliness of work is never guaranteed but backed by the good faith of our motivation to continue our relationship with you and continue as contractor ongoing. 9. Payments are processed 1st of each month, failed payments auto re-bill on 24th. 10. Direct debit account fees: setup $10; a/p failed payment fee $5.68; transaction fees are paid by TCorp but credited to your account less 3.5% or 4.5% for credit cards. 11. These terms are also available online at https://tomachi.co/direct-debit/
